FOR IMMEDIATE RELEASE
October 5, 2025

Nassau, Bahamas — Bahamas Power and Light Company Ltd. admits that its valued customers on Eleuthera have faced legacy challenges with its power generation capacity on the island amid growing calls for improved communication with consumers. In an effort to provide greater transparency and accountability about generation shortfalls and maintain open communication with its valued consumers, BPL hosted a Town Hall Meeting in South Eleuthera on Friday, October 3, 2025, providing a platform for open dialogue between residents and BPL executives. The meeting allowed consumers to voice their concerns, share experiences, and learn about the company’s immediate and long-term plans to enhance electricity reliability across the island.

In attendance were Chief Operating Officer Anthony Christie, Southern Region Manager Pedro Marcello, Director of Customer Service Donahue Ferguson, members of the Communications Department, and other BPL staff, along with Island Administrator Bridgette Knowles. Together, they listened as residents, business owners, educators, investors, and community leaders expressed their frustrations regarding frequent outages and service disruptions.

“There was quite a bit of frustration from consumers as they expressed their concerns about the reliability of power supply,” said Pedro Marcello, Southern Region Manager.

Residents shared personal stories to illustrate the impact the outages have had on their daily lives.

“For the last two months, the power has been off and on. It surges too high and burns up equipment, it’s down too low, and equipment won’t work. This is not helping anybody. We need somebody to get the power fixed,” said resident of Tarpum Bay Cathy Coats.

Another concerned resident shared their experience: “When I get home from work, the power is off. And when it comes on, it’s only on for about four hours. I try to sleep, but by the time I wake up in the night, I am drenched in sweat. You all owe people an apology.”

Following the community feedback, Marcello noted that the meeting marked progress. “I believe they left this meeting understanding that we are actively working to deliver the level of service they deserve — reliable, consistent, and reflective of the value they pay for.”

Following the meeting, BPL immediately began implementing key action items. Over the weekend, one of two new generators at the Rock Sound Power Station was successfully tested and is expected to be brought online shortly. Once operational, this additional generation capacity will significantly improve the stability and reliability of the electricity supply across Eleuthera.

In addition to infrastructure upgrades, BPL is committed to strengthening transparency and communication with customers. Recently, the company launched a dedicated WhatsApp Channel for Eleuthera, which already has over 1,000 subscribers. This platform provides timely updates on outages, restoration efforts, and system maintenance, allowing consumers to stay informed in real time.

Ahead of Tropical Storm Imelda, BPL also rolled out its web-based Service Hub, a digital platform that enables customers to submit location-tagged reports and photos of outages or damaged infrastructure. The initiative proved instrumental during and after the storm, with hundreds of submissions from across The Bahamas, including Eleuthera, helping BPL teams respond faster and shorten restoration times.

As BPL continues to strengthen power generation, upgrade critical infrastructure, and enhance communication, the company reaffirms its commitment to transparency, accountability, and progress.

“Our mission is simple — to build for better,” said Anthony Christie, BPL’s Chief Operating Officer. “Through continued investment, open communication, and collaboration with our communities, we are confident that Eleuthera’s energy future will be stronger and more reliable than ever.”

Bahamas Power and Light Company Ltd. remains dedicated to delivering dependable energy solutions and building trust with the customers it serves — one island, one community, and one connection at a time.