FOR IMMEDIATE RELEASE
April 7, 2026

New Providence, Bahamas — Bahamas Power and Light Company Ltd. (BPL) continues to invest in professional development and regional collaboration, sending a seven-member delegation to the Caribbean Electric Utility Services Corporation (CARILEC) Human Resources, Corporate Communications and Customer Service Conference, held March 22–25, 2026, in Belize City, Belize.

The conference brought together utility professionals from across the region to exchange best practices, explore emerging trends, and strengthen collaboration in key operational areas. BPL’s delegation, comprised of team members from the Human Resources, Communications, and Customer Service departments, actively participated in workshops, panel discussions, and networking sessions to enhance internal capacity and improve the customer experience.

Director of Communications, Theodore Sealy, delivered a presentation on “Strategic Storytelling: Showcasing the Human Side of Electricity,” highlighting the role of authentic communication in building trust and strengthening public engagement. Director Sealy underscored the strategic value of the conference, highlighting key leadership insights and regional recognition of BPL’s communications approach.

“As part of BPL’s senior leadership team, my key takeaway was the emphasis on effective leadership—motivating staff, applying adaptive leadership styles, and fostering stronger, more productive teams—alongside fresh ideas to deepen the impact of our corporate social responsibility efforts.”

He added, “It was especially gratifying to see our communications work, namely strategic storytelling, recognized as a leading example in the Caribbean, reinforcing our direction as we look ahead to integrating advanced technologies and automated systems to enhance customer experience and service delivery.”

Director of Customer Service, Donahue Ferguson, also contributed as a panelist on “Meeting Customers Where They Are: Customer Communication Channels That Work,” sharing insights on evolving customer expectations.

“This conference provided a valuable opportunity to exchange ideas and learn from utilities operating in similar environments,” said Ferguson. “The exposure to different approaches will strengthen our team’s development and ultimately improve the way we serve our customers in The Bahamas.”

Assistant Manager, Human Resources, Lekeisha Thomas, highlighted the impact of participation and collaboration. “Being able to contribute to a session while learning from others made this experience especially rewarding,” said Thomas. “The level of engagement and knowledge sharing across the region was both inspiring and professionally enriching.”

Assistant Manager, Credit and Collections, Davonya Ferguson, pointed to key leadership takeaways. “One of the most impactful sessions focused on leadership and team engagement,” she said. “It reinforced the importance of fostering a positive work environment and being intentional about how we support and motivate our teams.”

Human Resources Officer, Shakara Davis, noted the importance of communication style and authenticity. “A key takeaway for me was the value of authenticity in building trust and credibility,” Davis said. “It also highlighted the importance of being thoughtful and strategic in how we respond in professional settings.”

Public Relations Officer, Tajaro Hudson, underscored the importance of public trust and community connection. “The sessions on corporate communications really emphasized the role we play in building trust with the public,” Hudson said. “It’s about ensuring our work reflects not just infrastructure development, but a genuine commitment to the communities we serve.”

Human Resources Associate, Radisha Carey, emphasized the value of regional collaboration. “Engaging with professionals from across the Caribbean offered fresh perspectives on how we approach our work,” said Carey. “It reinforced the importance of adaptability and continuous learning as we work to enhance service delivery.”

In addition to conference sessions, BPL’s delegation participated in cultural and networking activities hosted by CARILEC and Belize Electricity Limited (BEL), including a “Taste of Belize” showcase featuring local cuisine, music, fashion, and dance. The team also visited the historic Xunantunich Mayan Temple, where they witnessed a reenactment of the traditional Mayan ball game, Pok-ta-Pok, deepening their appreciation of Belize’s cultural heritage.

BPL remains committed to building a highly skilled and forward-thinking workforce, recognizing that continuous learning and regional collaboration are essential to delivering improved service and advancing the company’s mission in the New Energy Era.