BPL Strengthens Customer Connection with Launch of 24/7 Customer Engagement Unit
FOR IMMEDIATE RELEASE
November 6, 2025
NASSAU, The Bahamas — As part of its continued commitment to exceptional service and transparent communication, Bahamas Power and Light Company Ltd. (BPL) has officially rebranded its Call Unit as the Customer Engagement Unit, reflecting a renewed focus on accessibility, innovation, and meaningful customer interaction. The unit will now operate 24 hours a day, seven days a week, providing customers across The Bahamas with direct access to support, service updates, and real-time information.
“The transition of the Customer Engagement Unit reflects a deeper commitment to our customers. This change isn’t just about extended hours—it’s about being available, responsive, and intentional in every interaction, 24 hours a day, seven days a week.”
Machale Taylor, Manager of the Customer Engagement Unit, emphasized that the rebrand goes beyond aesthetics; it’s about improving service delivery and customer satisfaction.
“We have a dedicated team of individuals who are there to answer emails. That’s one of the major things with the 24/7 access. Customers can call 225-5275 (CALL BPL) or email customerservice@bplco.com,” he explained. “The expanded unit now responds to both calls and emails around the clock—a brand-new feature designed to improve accessibility and responsiveness.”
He added, “We’ve enhanced our systems, expanded our training, and introduced new tools that allow us to meet customer needs better. Our mission is to deliver consistent, efficient, and courteous service every time a customer reaches out.”
“This transformation is about being there when our customers need us most. Whether it’s a question, a concern, or an emergency, our team is ready and equipped to engage around the clock and ensure every interaction leaves a positive impression.”
The launch of the Customer Engagement Unit reflects BPL’s broader goal of maintaining transparency and accountability in its communication efforts. By prioritizing open dialogue and consistent engagement, BPL aims to build stronger relationships with customers and foster greater trust within the communities it serves.
In addition to the enhanced Customer Engagement Unit, customers can conveniently make bill payments through BPL’s Interactive Voice Response (IVR) system by calling 302-1130 through 1142, or by using alternative options that eliminate the need to stand in line — including secure online payments at www.bplco.com.
Bahamas Power and Light Company Ltd. remains dedicated to improving customer service through transparency, innovation, and continuous engagement — powering trust while powering communities across The Bahamas.
Media Contact
Tajaro HudsonPublic Relations Officer
Bahamas Power and Light Company Ltd.
tohudson@bplco.com
