BPL wants to make your experience with us as easy as possible – that means giving you tools that let you get the answers you need without getting stuck on “hold” or having to come to a BPL office.
We invite you to use the links below to find the services, information and instructions our customers look for most often. We’re always standing by to help, of course, so if you can’t find what you need here, please get in touch.
How to Report a Power Outage
BPL does all it can to provide you with reliable, consistent electric power. Unfortunately, we cannot guarantee it will be there 24/7. We can only promise that we’ll do everything we can to maintain it, and when an outage occurs, we’ll restore your power as quickly as we can.
We often know when your power is out – but not always. If you experience an outage, please give us a call so we can start getting your power back on as soon as possible.
At this time, we have no way to reliably estimate how long it will take our team to get your power restored. Know that we are working hard to get things back to normal and that we appreciate your patience.
Understand Your BPL Bill
BPL has designed your monthly bill to clearly show how much electricity your household used during the given period and how we calculate your total amount due. Click on the fields listed below for a quick description of what those numbers mean.
We encourage you to examine your bill each month to better understand how variations in household activities and weather can affect how much electricity you use.
1. Service Date (From | To)
The actual dates we read your meter: current and previous month.
2. Rate Code
Indicates the type of customer you are, for example RS = residential, SC = small commercial, LC = large commercial and TS = temporary service.
3. Meter Readings (Current | Previous)
a) The reading taken from your meter on the current Service Date (1)
b) The previous month’s reading
4. Meter Advance
The difference between the current and the previous readings.
Every meter has a multiplier, which is used to determine the actual amount of power your household used. For most residential customers, the multiplier is “1.”
6. KWH Usage
You are charged based on the number of kilowatt hours (KWH) of electricity your household used: the Meter Advance (4), multiplied by the Multiplier (5).
7. Minimum Charge
An amount you are charged regardless of how much electricity you used – think of it as a sort of meter rental fee. For most residential customers, the minimum charge is $3.36, for small commercial customers it is $6.78 and for temporary service, the charge is $7.00.
8. First 800 KWH/Month (Rate | Total Charge)
Applying to residential customers only, this is the rate and total charge for first 800 units of electricity (KWH). In this example, the rate is 0.15 cents per unit.
9. Over 800 KWH/Month (Rate | Total Charge)
Also applying only to residential customers, this is the rate and total charge for each unit of electricity (KWH) you use above the first 800. In this example, the rate is 0.1841 cents per unit.
10. Fuel Surcharge
This rate can vary according to the price BPL must pay for the fuel used to generate your electricity. In this example, the fuel charge per unit is .127160 cents, so the total fuel surcharge for 1087 units is $138.22.
11. Total of Current Charges
Your total charge for the current month: the sum of the minimum charge ($3.00), the First 800 KWH charge, the Over 800 KWH charge and the Fuel Surcharge.
12. Other Adjustments
Any additional charges or credits. These can include fees resulting from returned checks or credits due to you as a refund or returned security deposit.
13. Past Due Amounts - Previous Balance
Any amount left unpaid from previous bills.
14. Total of Payments During Period
These are payments you made between the last bill date and the current bill date, as itemised on the left.
15. Total Past Due Amount
The difference between the Past Due Amounts (13) and the Payments During Period (14).
16. Total Amount Due
This is the amount you owe for this billing month: the current charges plus or minus the total Past Due Amounts (13) and the Other Adjustments (12).
17. Payment Due Date
The date by which you should make full payment on the Total of Current Charges to avoid disconnection of your electricity. Note that this date does not apply to your Total Past Due amount. Past Due charges mean your service may be disconnected at any time.
18. Usage Comparison
This gives you an idea of how much electricity you used per day this year compared to last year. It’s your KWH Usage (6) divided by the number of days between two month’s read dates.
Save Energy – Every Little Bit Counts
There are many small steps you can take to reduce the amount of electricity you use. While any single action may not result in dramatic savings on your bill, over time, they can add up. Here are just a few you should try.
Raise Your Thermostat
Load Up on Laundry
Turn Down the Water Heater
Fix the Drips
Light Bulbs: Switch and Save
Pack the Dishwasher
Close the Fridge
Convert Showerheads and Faucets
BPL Customer Support
Have questions? BPL has answers. Our goal is to make your experience with us faster, easier and better.
Visit our Customer Support page for quick, self-service links. If those don’t do the trick, please contact us. We’re making that easier too – you can send us an email right from that page, but if you need help even sooner, you’ll find the right phone number for your location there as well.