Frequently Asked Questions

For Builders

Can I build my own distribution system (microgrid) in a private subdivision?

Developers can submit a request to have electrical infrastructure privately installed in their developments. BPL has a defined process for approvals, selecting contractors, payments and inspections that you must follow. Contact BPL customer service for details.

Can I supply a subdivision with a backup generator?

Theoretically, you can, but the practical answer is no. Backup power for an entire subdivision requires a large, elaborate and very costly installation.

Your Power Service

What are voltages available to consumers in the Bahamas?

Residential voltages available are:

    • 120/240v single phase
    • 120/208v single phase (dependent upon location)
    • 120/208v three phase
What do I have to do to get electricity to a new building being constructed?
      1. The owner or the owner’s electrical contractor must submit to the Ministry of Works & Utilities an application for a new supply. You must do this during the early stages of construction, typically once the outer walls have been erected.
      2. Once your application is approved, we will send a copy to the Consumers Office of BPL (located at the Marathon Mall) for initial processing. If your installation can be addressed by the Consumers Section, this section will communicate with you regarding any associated costs or requirements you must satisfy prior to the installation. Once you have satisfied them, you can go to the Consumers Section at the Mall at Marathon with a copy of your paid contribution receipt to open your account and pay your security deposit. We will then schedule your electrical meter installation and activate your service once all work has been completed.
      3. If your installation requires an extension and or modification of the electrical system in the area, we will transfer your application to the Technical Planning Department for a service proposal to be designed and quoted. That department will then communicate with you regarding any associated costs or requirements that must be satisfied prior to the installation.
      4. Once you have paid the required contribution, we will pass your service request to the Construction Department, which will then schedule the work. When this work begins, you can go to the Consumers Section at the Mall at Marathon with a copy of your paid contribution receipt to open your account and pay the security deposit. We will then schedule your electrical meter installation and activate your service once all work has been completed.
Why do I have to pay for my own pole or transformer?

When customers need power in a location lying beyond the existing electrical system, they must contribute to the cost of installing the new poles and lines needed to reach their site. We take several factors into account when we calculate the charge, and in many cases, the customer does not pay the full cost. After we establish the new service, BPL takes care of all future maintenance – there’s never an additional cost to you.

How do I connect my generators to my house?

Please engage a licensed electrical contractor to install your generators. Only a professional using correctly installed transfer switches can make sure it’s impossible for the generator power to flow back onto the electrical grid and ensure that power from the generator does not flow through your meter.

Can I connect my solar panels to the BPL electricity grid?

Yes – but only if you apply and qualify for BPL’s Small Scale Renewable Generation Program. Learn all about it here.

How do I terminate my service?

You can terminate your service right from the Start, Stop or Move Service page of this website.

We will make a final meter reading as of your termination date. Based on the final reading and billing, we will refund your security deposit.

How much notice do I need to give you to have my service terminated?

Normally, we need two working days.

Your Power Bill

What is the minimum amount I must pay to avoid having my service disconnected?

You should make every effort to pay your entire amount due by the due date. Any delay could result in your service being disconnected. Late payments and short payments are made at your own risk.

What is a fuel surcharge?

Just as the price of the gasoline you put in your car goes up and down, so does the price BPL pays for the fuel used to generate your electricity. The Fuel Surcharge compensates for the fluctuations of fuel prices on the world market.

For more information about your utility bill, visit our Residential or Commercial customer help pages.

Outages

Does BPL always know when my power goes out? How do I report a power outage?

Not always. If you are without power, call 242-323-5561.

Is there any way I can find out when my power may come back on?

BPL understands the inconveniences of being without power. We work diligently to restore your electricity during outages, but currently, we have no way to reliably estimate restoration times. Know that we are working hard to get your power back on and appreciate your patience.

Other

Can I buy a used utility pole for private use?

BPL offers used poles in short lengths only (4-10 feet) for a minimal fee. We do not offer full-length used poles for sale, and we do not normally sell full-length new poles for private use.

When do you auction your used vehicles?

There is no set schedule for the auctioning of used vehicles. Check for notices in the local newspapers.

How do I contact BPL?

Visit our Customer Support page for details.