BPL wants to make your experience with us as easy as possible – that means giving you tools that let you get the answers you need without getting stuck on “hold” or having to come to a BPL office.
We invite you to use the links below to find the services, information and instructions our customers look for most often. We’re always standing by to help, of course, so if you can’t find what you need here, please get in touch.
How to Report a Power Outage
BPL does all it can to provide your business with reliable, consistent electric power. Unfortunately, we cannot guarantee it will be there 24/7. We can only promise that we’ll do everything we can to maintain it, and when an outage occurs, we’ll restore your power as quickly as we can.
We often know when your power is out – but not always. If you experience an outage, please give us a call so we can start getting your power back on as soon as possible.
At this time, we have no way to reliably estimate how long it will take our team to get your power restored. Know that we are working hard to get things back to normal and that we appreciate your patience.
Understand Your BPL Bill
BPL has designed your monthly bill to clearly show how much electricity your business used during the given period and how we calculate your total amount due. Click on the fields listed below for a quick description of what those numbers mean.
We encourage you to examine your bill each month to better understand how variations in business activities and weather can affect how much electricity you use.
1. Service Date (From | To)
The actual dates we read your meter: current and previous month.
2. Rate Code
Indicates the type of customer you are, for example RS = residential, SC = small commercial, LC = large commercial and TS = temporary service.
3. Meter Readings (Current | Previous)
a) The reading taken from your meter on the current Service Date (1)
b) The previous month’s reading
4. Meter Advance
The difference between the current and the previous readings.
All meters have a multiplier, which is used to determine that actual amount of power your business used. For many small business customers, the multiplier is 1. If your business requires a great deal of electricity, your multiplier may be greater than 1.
6. KWH Usage
You are charged based on the number of kilowatt hours (KWH) of electricity your business used: the Meter Advance (4), multiplied by the Multiplier (5).
7. Minimum Charge
An amount you are charged regardless of your electricity use – think of it as a sort of meter rental fee. For small commercial customers, the charge is $6.78.
8. First 800 KWH/Month (Rate | Total Charge)
This applies to residential customers only.
9. Over 800 KWH/Month (Rate | Total Charge)
Also applies only to residential customers.
10. Fuel Surcharge
This rate can vary according to the price BPL must pay for the fuel used to generate electricity. In this example, the fuel charge per unit is .127160 cents, so the total fuel surcharge for 1087 units is $138.22.
11. Total of Current Charges
Your total charge for the current month: the sum of the minimum charge, the KWH charge, and the Fuel Surcharge.
12. Other Adjustments
Any additional charges or credits. These can include fees resulting from returned checks or credits due to you as a refund or a returned security deposit.
13. Past Due Amounts - Previous Balance
Any amount left unpaid from previous bills.
14. Total of Payments During Period
These are payments you made between the last bill date and the current bill date as itemised on the left.
15. Total Past Due Amount
The difference between the Past Due Amounts (13) and the Payments During Period (14).
16. Total Amount Due
This is the amount you owe for this billing month: the current charges plus or minus the total Past Due Amounts (13) and the Other Adjustments (12).
17. Payment Due Date
The date by which you should make full payment on the Total of Current Charges to avoid disconnection of your electricity. Note that this date does not apply to your Total Past Due amount. Past Due charges mean your service may be disconnected at any time.
18. Usage Comparison
This gives you an idea of how much electricity you used per day this year compared to last year. It’s your KWH Usage (6) divided by the number of days between two month’s read dates.
Save Energy – Every Little Bit Counts
There are many steps you can take to reduce the amount of electricity your business uses. Many are specific to the type of business – food service, retail, manufacturing and hospitality – but some are common to all businesses. Here are a few to consider.
Raise Your Thermostat
Air conditioning system thermostats are typically set between 72 degrees and 75 degrees and 50% relative humidity. By raising the thermostat to 78 degrees and 55% relative humidity, building occupants will still be comfortable and you’ll reduce the energy required for cooling by around 13%.
Insulate, Insulate, Insulate
Be sure your walls, roofs, and floors are adequately insulated, but pay special attention to your roof. It is particularly vulnerable to solar heat gain. Adding roof insulation – including a vapour barrier – is one of the most cost-effective conservation measures you can make.
Install Occupancy Sensors
Spaces that are used only for a few hours a day don’t need to be lit for the entire workday. Installing motion detecting occupancy sensors in these spaces will reduce your lighting costs, extend the life of your lighting equipment and reduce maintenance costs.
Stop Air Leaks
Air leaks in your building’s envelope increase your cooling costs, so you need to find those gaps and seal them. Many can be sealed with caulking, but for larger areas, foam sealants may work best.
Replace Incandescent Lamps with CFLs or LEDs
You’ll realise an immediate reduction in energy use when you replace your incandescent lamps with compact fluorescent (CFL) or even better, LED bulbs. The energy savings can be significant and they last much longer than incandescents.
BPL Customer Support
Have questions? BPL has answers. Our goal is to make your experience with us faster, easier and better.
Visit our Customer Support page for quick, self-service links. If those don’t do the trick, please contact us. We’re making that easier too – you can send us an email right from that page, but if you need help even sooner, you’ll find the right phone number for your location there as well.